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During the order

Order process, refunds, etc.

  • How can I get a refund?
  • How do I give clear instructions for my order?
  • My order is late. What should I do?
  • What if the seller doesn't reply?
  • What I received wasn't what I expected. What can I do?
  • What are the different statuses for an order?
  • How does a dispute work?
  • In the event of a revision, how is the new delivery time calculated?
  • How does ComeUp Direct work for buyers?
  • How does the insurance work?

Categories

  • Before the order
  • Order payment
  • During the order
  • After the order
  • Invoices
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