Buyer order process: Revision request refused

Your seller has refused your revision request. We know this refusal can be problematic.

📌 Before going any further, ensure you understand the reasons for this refusal:

• Was your revision request clear and precise?
• Were the modifications requested included in the service offer you ordered?
• Was there a misunderstanding about what needed to be revised?

💡 Pro tip: Talk with your seller to clarify the situation. Good communication can sometimes help you find a compromise quickly.

👉 You now have two possibilities and 7 days to make your decision:

✅ End the order

If you accept the delivery as it is, you can close the order.

• The seller will be paid, and the money will be transferred from the escrow account.
• You can leave a review (positive or negative) depending on your satisfaction.
• The order will no longer be refundable once it is closed.

❌ Submit a claim

If you believe that the seller's refusal is unjustified, you can submit a claim. To do so, go to the order, click "More options" on the dashboard, and fill out the form. You will find everything there is to know about claims, disputes, and their consequences in this article.

How can I partially pay the seller if we find an agreement?

You can propose a partial payment for the order to your seller by using the "More options" button in the order dashboard. Find more information here.

How to cancel the order?

The cancellation of the order without the agreement of the seller is no longer possible after the delivery. Nonetheless, here's how to proceed:

• Talk with the seller to see if they agree to cancel the order.
• If they accept, they can cancel it through their interface.
• If the seller refuses and you believe your request is justified, you can open a dispute.

💡 Pro tip: Before choosing a cancellation or a dispute, always try to communicate with the seller to see if a compromise is possible.