Buyer order process: Revision request refused

Your seller has refused your revision request. We know this refusal can be problematic.

📌 Before going any further, ensure you understand the reasons for this refusal:

• Was your revision request clear and precise?
• Were the modifications requested included in the service offer you ordered?
• Was there a misunderstanding about what needed to be revised?

💡 Pro tip: Talk with your seller to clarify the situation. Good communication can sometimes help you find a compromise quickly.

👉 You now have two possibilities and 7 days to make your decision:

✅ End the order

If you accept the delivery as it is, you can close the order.

• The seller will be paid, and the money will be transferred from the escrow account.
• You can leave a review (positive or negative) depending on your satisfaction.
• The order will no longer be refundable once it is closed.

❌ Open a dispute

If you believe that the seller's refusal is unjustified, you can open a dispute.

• A ComeUp mediator will then manage your order and analyze the situation.
• They will evaluate if your revision request was justified and will try to find a fair and just solution for both parties.

How can I partially pay the seller if we find an agreement?

It's not possible to make a partial payment directly yet on the platform. Nonetheless, if you open a dispute, the mediator can proceed to split the revenue.

How to cancel the order?

The cancellation of the order without the agreement of the seller is no longer possible after the delivery. Nonetheless, here's how to proceed:

• Talk with the seller to see if they agree to cancel the order.
• If they accept, they can cancel it through their interface.
• If the seller refuses and you believe your request is justified, you can open a dispute.

💡 Pro tip: Before choosing a cancellation or a dispute, always try to communicate with the seller to see if a compromise is possible.