Buyer order process: The delivery

Your seller has just declared the order as delivered. This means that they have theoretically finished their work based on what was agreed upon at the beginning of the order.

📌 The order is not finished yet!

You have 7 days to verify what has been delivered and decide what's next.

It's an important step:

• Has the seller correctly conducted all the work needed?
• Does the work meet your standard?
• Are there things to correct or review?

The chat is temporarily blocked while you check the order. You can no longer message the seller.

✅ If everything looks good...

If you consider that the contract has been successfully completed, you can close the order.

• The money placed in the escrow account will be transferred to the seller.
• The order will be permanently finished and will no longer be refundable.
• The chat will be reopened for 7 days if you wish to continue communicating with the seller.

❌ If something is wrong..

If the seller has not respected what they needed to do, elements are missing, or the work needs revisions, you need to request a revision via the order status page.

• This will reactivate the chat, allowing you to exchange with your seller.
• The seller will then be able to make the necessary revisions before proceeding to a new delivery.

I need more than 7 days to check my order. What can I do?

The 7-day delay is fixed and cannot be automatically extended.

If you need more time, you need to do multiple things:

• Ask for a revision before the end of the delay. This will allow you to extend the time to talk and analyze before the final validation.
• Contact the seller before the end of the 7 days to explain that you're taking a little more time to check the order and tell them you're making a revision request to extend the deadline.
• Don't close the order too quickly. Make sure you have checked everything.

💡 Tip: If you know in advance that you will need more than 7 days, inform the seller right away to avoid any misunderstandings.

How to talk to the seller before making a decision?

As long as the order is in the "delivered" status, the chat is blocked and you can't send messages to the seller.

• If you wish to discuss anything with them before confirming the order, you need to request a revision.
• Once the revision is requested, the chat will be reactivated, which will allow you to discuss eventual necessary modifications.

The seller didn't deliver anything or delivered an incomplete order. What should I do?

If the delivery is empty, incomplete, or does not correspond to what was planned, here's what you need to do:

• Don't close the order.
• Ask for a revision explaining what is missing or needs to be revised.
• If the seller does not answer or refuses to complete their work, you can request to cancel the order.

How to cancel the order?

Once the order is delivered, it can no longer be immediately canceled.

If you wish to cancel nonetheless, here are the steps to follow:

• Ask for a revision and discuss it with your seller.
• You can submit a claim to the ComeUp moderation team. In order to do so, go to the order, "More options" on your order tracking, and fill out the form. You will find everything you need to know about claims, disputes, and their consequences in this article.

💡 Pro tip: The cancellation of a delivered order is reserved for special cases when no other alternative is possible. Before submitting a claim, make sure you communicate with the seller and explore all possible options (revisions, corrections, adjustments).