What I received wasn't what I expected. What can I do?

If your order has been marked as "Delivered" but the work doesn't meet your expectations or seems incomplete, here’s what you should do:

Request a revision

If the delivered work isn’t satisfactory, request a revision directly from your order dashboard.

💡 Key points to include in your request:

✔ Compare the delivery to your instructions and the service description: Make sure your request relates to what was agreed with the seller.

✔ Be clear and specific: Explain exactly what’s wrong and what you expect.

✔ Avoid misunderstandings: If something wasn’t delivered as agreed upon, explain it calmly to keep the conversation productive.

What happens next?

🔹 The seller accepts the revision → They’ll resume work and deliver a new version.

🔹 The seller refuses the revision → They’ll explain why.

💡 Our advice: Communication is key. A respectful and clear exchange with your seller often helps resolve things quickly and smoothly.

You can also submit a claim to the ComeUp mediation team. To do so, go to the order,  "More options" on your dashboard, and fill out the form. You will find everything there is to know about claims, disputes, and their consequences in this article.