What if the seller doesn't reply?

On ComeUp, you can contact a seller before placing an order or communicate with them during your order. Here’s what to do depending on the situation.

📩 Before placing an order

If a seller isn’t responding to your message or question before purchase:

1️⃣ Check their stats: This gives you insight into their responsiveness. You’ll see their average response time.

2️⃣ Follow-up: Each message is sent to the seller by email if they’re not currently online.

3️⃣ Be patient: A seller with many orders may take longer to reply. They might be in a different time zone or not working the day you reach out.

4️⃣ Consider another seller: If you need a quick reply, look for more available sellers.

🛠 During your order

If your seller isn’t replying while the order is in progress:

• No need to panic: Your payment is safely held in escrow. The seller might be busy with other clients or temporarily unavailable. Give them a bit of time (usually 24 to 48 hours) before getting concerned.
• Check their last login: It’s displayed just above the order chat.
• Send a follow-up message: If they were recently active, they’ll likely respond soon. If not, they’ll be notified by email.

❌ What if the absence continues?

If the seller still isn’t responding, you can always request a refund as long as the order hasn’t been completed.