Buyer order process: cancellation request

You’ve just submitted a cancellation request to your seller.

Before the seller accepts or declines your request, make sure you’ve clearly explained why you want to cancel the order.

• If you haven’t already, we recommend sending a message to provide more context. Your seller may be able to resolve the issue and help you continue the order.
• A cancellation request should be clear and detailed to avoid any misunderstanding.

📌 Note: The seller has 48 hours to respond to your request. After this period, you’ll have the option to open a dispute with ComeUp.

Keep in mind, cancellations are never beneficial for sellers. They don’t get paid for the time they’ve already spent, and their sales stats are negatively impacted. So they’re naturally motivated to find a solution that works for you.

If the seller accepts the cancellation

You’ll receive a full refund automatically and immediately. The refund is done automatically as soon as the cancellation takes place. The money will be returned to the payment method you used for the order.

If the seller refuses the cancellation

They will explain their reason, and you will be able, if you wish to do so, to continue the order.

You can also submit a claim to the ComeUp mediation team. To do so, go to the order, click "More options" on the dashboard, and complete the form. You will find everything you need to know about claims, disputes, and their consequences in this article.

💡 Our tip: Clear communication is key. A respectful conversation with your seller often leads to a quick and satisfactory solution.