Buyer order process: Late

The delivery delay fixed during the order acceptance has now been exceeded, and we understand that can be frustrating. We're sorry you did not receive your order on time.

📌 What happens now?

• The seller has been automatically notified that they are late and must finalize your order as fast as possible.
• We recommend that you contact them to ask them about their progress and when they plan to deliver the order.
• If they need any precisions, please try to answer as quickly as possible to avoid any further delays.

😟 If the situation doesn't improve...

If no other solution is possible and the delay is becoming problematic for you, know that:

You have the right to cancel the order without the seller's agreement. You will be fully refunded. You can proceed to the cancellation on the order status page.

💡Pro tip: Before canceling, we recommend talking with the seller to see if you can find an agreement that suits you both.