How does the insurance work?

When you place an order with a professional seller, you can often choose to subscribe to the professional liability insurance offered by our partner, Hiscox. This optional coverage provides additional protection in case of damages caused by the seller, both during the order and after it’s completed.

How am I covered?

The insurance protects you if an issue arises. Even after delivery. For example, if the seller delivers defective work and you only realize it days later, you may be eligible for compensation.

It covers a range of situations, including:

✔ Breach of contract

✔ Intentional fault or negligence

✔ Disclosure of confidential information

✔ Infringement of intellectual property rights

✔ Loss or destruction of documents

✔ Website hacking

This insurance does not replace ComeUp’s standard buyer protections. Whether you choose this option or not, you still benefit from the platform’s guarantees, like order cancellation and refund in case of mutual agreement or mediation in case of a dispute.

Compensation can go up to $5,000, helping to cover damages that go beyond a simple order refund.

📄 You can download the full terms and conditions in this PDF document.

Which orders are eligible?

The insurance is not available for all services or sellers. If you don’t see the option at checkout, it means the order doesn’t meet one or more of the eligibility criteria.

How much does it cost?

The price depends on your order amount:

$7.49 excluding taxes → For orders up to $100
$11.49 excluding taxes → For orders between $105 and $500
$18.49 excluding taxes → For orders of $505 or more

Once the order is accepted by the seller, the insurance fee is non-refundable, even if the order is later canceled. However, the coverage remains valid, and you can still file a claim—even after receiving a refund for the order.

How do I file a claim?

1️⃣ Contact ComeUp Support via the Help Center

2️⃣ Provide the order number in question

3️⃣ Our team will forward your case to Hiscox, who will then contact you directly.

How does the insurance work?