What are the different statuses for an order?
Each order on ComeUp goes through different statuses depending on its progress. Here’s what each one means:
🟡 "Pending"
The delivery countdown hasn’t started yet.
The buyer needs to provide the necessary information for the order.
Both parties have 48 hours to confirm the instructions. If this isn’t done, the order is canceled automatically.
🟠 "In progress"
The seller has received and approved the buyer’s instructions. They have started working on the order.
They have the delivery time indicated when the order was placed to complete the work.
🔵 "Delivered"
The seller has delivered the work.
The buyer can now:
- Approve the delivery, leave a review, and close the order.
- Request a revision (the order will then return to “In progress”).
- Take no action. If nothing happens for 7 days, the order will be automatically closed.
✅ "Completed"
The order is officially closed, either:
- The buyer approved the delivery and left a review.
- Or no revision or cancellation was requested within 7 days after delivery.
❌ "Canceled"
➡ The order has been fully refunded to the buyer, either:
- Through mutual agreement between buyer and seller.
- Or by an approved cancellation request.
⏸ "Frozen"
An order is frozen in two situations:
- A dispute has been opened between the buyer and seller.
- A member of the ComeUp team has paused the order to perform checks.
⏳ "Expired"
An order becomes expired when more than 5 months have passed since payment without completion. Learn more