What is an expired order?

When an order is placed on ComeUp, its maximum duration cannot exceed 5 months, including revisions.

This limit is imposed by our bank partners, who do not allow refunds beyond a certain time frame. As a result, any order exceeding 5 months after payment (unless it's in dispute) will automatically change to the "Expired" status.

🛒 I’m a buyer, and my order has expired. What should I do?

➡ What happens when an order expires?

✔ The full amount you paid is released from the escrow account and transferred to ComeUp.

✔ A payment receipt is generated to confirm the transaction.

✔ The collaboration with the seller ends, and the order can no longer continue.

💡 Can I get a Coupon code?

While a refund to your bank account is no longer possible, you can contact us to request a coupon code equal to the amount you paid, minus VAT (if applicable) and banking fees.

Example:

• You paid €100, which includes €20 VAT and €5 banking fees.
• We’ll issue you a €75 coupon that you can use to place a new order.

👉 Contact us if you want a coupon

👨‍💼 I’m a seller, and my order has expired. What should I do?

When an order expires, you lose the entire amount you would have earned if the order had been completed.

📌 What can you do?

We recommend encouraging your client to contact ComeUp to request a coupon code and place a new order so you can continue working together.