How does ComeUp Direct work for buyers?

ComeUp Direct is a built-in feature that allows sellers to contact you via audio, video, and screen sharing directly from the messaging system within an order or a question in the chat.

💡 Why is this feature useful?

Makes real-time communication with a seller easier.
Helps clarify a project or ask questions live.
Keeps everything within a secure environment, avoiding communication outside of ComeUp.

⚠️ Important reminder: All external communication is strongly discouraged. However, we do tolerate the use of Google Meet or Zoom, as they don’t require exchanging personal contact details. Only conversations held on ComeUp are considered in the event of a dispute.

📌 How do I use ComeUp Direct?

As a buyer, you cannot call a seller directly.

👉 Only the seller can start a call. To request one, send them a message explaining why you'd like to schedule a call with them.

Not all sellers can call you.

👉 To use ComeUp Direct, a seller must have activated this feature through a paid option. Some sellers may inform you that calls are not possible.

If you don’t see the call icon, it means the seller does not have access to ComeUp Direct. This does not put the quality of their work in question. You can continue communicating via written messages.

⚠️ Please note: Not all browsers are compatible with ComeUp Direct. Check compatibility here.

Here's what you will see if the seller has ComeUp direct and what you will see when they give you a call:

Once the call is launched, everything takes place in a separate window, in a secure way.

The conversation is not saved, we recommend exchanging all the essential elements for the order in writing to keep traces in case of a problem.

What if the seller refuses to call me?

➡ If you purchased a service that explicitly includes a call (ex: coaching, consultation...), the seller cannot refuse the call.

➡ If the call is not included in the service, the seller is under no obligation to accept your request.

Some sellers may also offer the call as a paid add-on, as it requires additional time on their part.

What if the seller refuses to call me?