Why are prices shown excluding taxes and banking fees?

On ComeUp, all displayed prices are excluding taxes and banking fees. These are calculated and clearly detailed at checkout. They also appear on your invoice, receipt, or proof of payment.

This approach is part of our commitment to transparency and fairness, ensuring that every seller receives fair and consistent earnings. Regardless of:

✔ Their billing country

✔ Their status (individual or professional) and VAT obligations

✔ The buyer’s billing country and tax status

✔ The payment method chosen and applicable banking fees

This way, seller earnings remain consistent no matter the above criteria and clients know exactly where their money goes. Banking fees and VAT are added at checkout for full transparency.

How can I know exactly what I’ll pay?

If you want to see the total cost of your purchase:

1️⃣ Go to the service page and select the desired options.

2️⃣ On the checkout page, choose your billing country and payment method.

3️⃣ The total amount will appear in the "Price breakdown" box, including taxes (if applicable) and banking fees.

💡 Important: You can exit the page any time without being charged, as long as you haven’t confirmed the payment.

Can I reclaim VAT on my purchases?

If you're a VAT-registered professional, you may be able to reclaim VAT on purchases made from professional sellers who are also VAT-registered.

📌 How to check if VAT is reclaimable

During the order simulation, any VAT charged will appear in the "Price details" box.
Once the order is complete, the VAT will also be displayed on the final invoice.

Why are there banking fees?

Every card payment includes security checks and fees from the banking network. These cover:

✔ Balance verification

✔ Sending a 3-D Secure code

✔ Fees from our banking partners

✔ Use of an escrow account to secure the transaction

✔ Fraud prevention and transaction security

In traditional commerce, these costs are usually built into the final (tax-inclusive) price and absorbed by the seller. ComeUp chooses not to deduct these fees from seller earnings, ensuring fairer compensation. Since these fees are linked to VAT, they can only be calculated at checkout. Ensuring full transparency.

How can I reduce banking fees?

Currently, the only way to avoid banking fees is to pay with your ComeUp wallet.

💡 If you're a seller on ComeUp and have sufficient balance, you can pay for your orders directly from your wallet completely fee-free.

We're also working on a wallet for buyers, which will help reduce these fees. One single bank transaction will be needed to top up your ComeUp account, and you’ll then be able to use that balance for purchases without additional fees. We’ll keep you updated as soon as this feature becomes available.

Why are prices shown excluding taxes and banking fees?