Buyer order process: Order closed

🎉 It's the last step in the order process. The order is now closed!

📌 What happens after the order is closed?

• The money placed in an escrow account is transferred to the seller. They have been paid.
• The chat remains active for another 7 days. You can exchange with the seller if you need to.
• If you haven't left a review, you can leave one for six months after the order is closed.
• If you want to work again with the seller, you will need to place a new order via a service or a custom offer they will make for you.

I was not available, and the order was closed automatically. What can I do?

When an order is delivered, you have 7 days to close the order or request a revision. After those 7 days and multiple email and notification follow-ups, it will be closed automatically.

📌 What you can now do:

• If the chat is still open, take advantage of it to discuss with the seller if necessary, especially if you only need a minor revision that can be done quickly.
• If the chat is closed and the order is not correct at all, go through the seller's profile to contact them again.
• If the seller does not answer or you're unable to connect with them, contact our support team.

💡 Pro tip: Pay attention to the emails ComeUp sends you. Don't put them in your spam. They are there to help you during the order process.

I closed the order too quickly, and I still have feedback for the seller. What can I do?

Once the order is closed, it cannot be modified or reopened.

📌 Your options:

• If the chat is still open (for 7 days after the order is closed), discuss with the seller to see if they can help you.
• If the chat is closed and the order is really incorrect, go through the seller's profile to contact them again.

💡 Pro tip: Always take the time to check everything that was delivered before closing the order to avoid having to place an order for simple revisions.

How can I get a refund for my order?

Once the order is closed, it can no longer be refunded.

In case the seller forces you to close the order without delivering the content of the order, please contact our customer support team.

💡 Pro tip: Before closing an order, make sure everything matches what was agreed upon to avoid having trouble getting a refund.

I want to work with the seller again, but I can't talk to them in the chat. What should I do?

Once the 7 days after the order is closed have passed, the chat will be automatically closed, and you will no longer be able to contact the seller in that chat.

📌 How to contact the seller again?

• You can find the seller's profile in your order history and send them a message via their profile or service.
• If you want to place another order with the same seller, you can buy the service you want or contact them to ask for a custom offer.