Buyer order process: Order closed

🎉 It's the last step in the order process. The order is now closed!

📌 What happens after the order is closed?

• The money placed in an escrow account is transferred to the seller. They have been paid.
• The messaging thread remains active and allows you to chat with the buyer if needed. If you wish, you can leave the conversation from the options so you won’t be contacted again in this thread.
• If you haven't left a review, you can leave one for six months after the order is closed.
• If you want to work again with the seller, you will need to place a new order via a service or a custom offer they will make for you.

I was not available, and the order was closed automatically. What can I do?

When an order is delivered, you have 7 days to close the order or request a revision. After those 7 days and multiple email and notification follow-ups, it will be closed automatically.

📌 What you can now do:

• If the chat is still open, take advantage of it to discuss with the seller if necessary, especially if you only need a minor revision that can be done quickly.
• If the chat is closed and the order is not correct at all, go through the seller's profile to contact them again.
• If the seller does not answer or you're unable to connect with them, contact our support team.

💡 Pro tip: Pay attention to the emails ComeUp sends you. Don't put them in your spam. They are there to help you during the order process.

I closed the order too quickly, and I still have feedback for the seller. What can I do?

Once the order is closed, it cannot be modified or reopened. You can no longer ask for a refund or make a claim.

📌 Your options:

• If the chat is still open, message the seller to see whether they can help you.
• If the chat is no longer accessible and the order is not correct at all, you can contact the seller again from their profile, or click “Start a new conversation” in the messaging options.

💡 Pro tip: Always take the time to check everything that was delivered before closing the order to avoid having to place an order for simple revisions.

How can I get a refund for my order?

Once the order is closed, it can no longer be refunded.

In case the seller forces you to close the order without delivering the content of the order, please contact our customer support team.

💡 Pro tip: Before closing an order, make sure everything matches what was agreed upon to avoid having trouble getting a refund.

I want to work with the seller again, but I can't talk to them in the chat. What should I do?

If you leave the conversation (or if your seller has left it), you won’t be able to contact them again in this thread.

However, you can still message them again by clicking “Start a new conversation” from the messaging options, or by going through their profile.