My additional document was refused, why?

To reach the seller level as a professional, you must provide documents related to your business.

If your document was rejected, you’ll see the following message on your dashboard:

"The additional document(s) are not accepted or do not meet the required conditions."

👉 This message means your ID is valid, but there’s an issue with your business-related documents.

📌 Most common errors

Document 1: Your business registration proof (Kbis extract, local equivalent, etc.) is older than 3 months.

Document 2 (for companies only): Your articles of incorporation are not dated and/or signed.

🔎 Where to get the correct doc

🌍 For sellers in other countries

  • Provide an official document less than 3 months old, issued by the relevant government authority in your country.

🇫🇷 For sellers in France

🇧🇪 For sellers in Belgium

  • Access your company info via the BCE website

Take a full-page screenshot (including the full page + visible date in the footer)

❗️ Need help?

If you're sure your documents meet all requirements but your application is still being rejected, contact our support team, and we’ll help you sort it out.

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