Why has my service or an edit not been validated?
When you create a new service or make a significant edit (title, image, description, etc.), it goes through a manual moderation process carried out by our team based in France.
đź•’ We do our best to review submissions quickly (typically within a few hours), Monday through Saturday (excluding nights and Sundays).
📩 How will I be notified if it’s refused?
If your service or update is refused:
- You’ll always receive an email explaining the reason
- You’ll also get a notification on the site, visible in your Notification Center
- The service will appear with the status “Refused”
👉 Clicking on the service will open a window with detailed feedback written by a moderator.
🛠️ What should I do if my service is rejected?
Take time to:
- Carefully read each point listed in the moderation feedback
- Fix every issue mentioned. Don’t skip or partially correct them
⚠️ If you resubmit the service without properly addressing all points, it may be rejected again.
Need guidance? Check out our article 👉 How to write a great service description