How are services ranked?
On ComeUp, there are tens of thousands of services. We have developed an algorithm that takes your activity and statistics into account to decide which service should be displayed first and in which order. You need to understand it to be able to improve your ranking.
BEFORE YOU GO ANY FURTHER
Please note that our algorithm is constantly being updated. It only takes into account the last six months of your work. This means that if you had a substantial order six months and one day ago, it will no longer be included. The same is true for any late deliveries that occurred more than six months ago. It can drastically change your statistics and ranking at any time, even if you don't do anything in particular (more information on seller statistics).
What's more, while we have outlined how the algorithm works here, the algorithm has many subtle aspects and changes constantly. There is no point in checking your ranking daily. This is especially true as buyers don't just use the categories to find your services. Focus on increasing your sales: securing orders, completing them, and having good statistics.
WHICH PARAMETERS ARE INCLUDED, AND HOW ARE THEY INCLUDED?
PERFORMANCE SCORE
Our calculations are based on the performance score. It reflects your activity as a seller: the turnover this service generated compared to the number of orders completed for this same service for all other sellers. In short, how you rate compared to others.
❌ Sell little at a low price (only completing a few orders and most for $€5)
✅ Sell little at a high price (completing a few orders for $€100, $€200, even $€1,000 per order)
✅ Sell lots at a low price (completing 100, 200, or even 1,000 orders for $€5)
✅✅ Sell lots at a high price (completing 100, 200, even 1,000 orders for $€100, $€200, or even $€1,000 per order)
All the information you will find below can help you adjust this performance score, so it's important to focus on selling as much as possible and for the highest possible price.
PERFORMANCE SCORE WEIGHTING
ComeUp applies weighting to the performance score. However, it is only applied if the service has more than five completed sales over the last six months. If you haven't completed five sales, the performance score will not change. We use five factors for weighting, but they don't have all the same importance:
➕➕➕➕➕Completion rate
➕➕➕➕Average response time
➕➕➕ ➕On-time deliveries
➕➕Positive/negative reviews
➕➕Order acceptance rate
The weighting depends on the average for ComeUp users, which you can find out more about here in this question in our FAQ.
You must make sure your statistics never stray too far from the average. The further you stray from the average, the higher your penalty. On the other hand, if you are above the average, we will reward you.
EXAMPLE
Average completion rate on ComeUp: 94%
🙍🏾♀️Seller 1: 99% We will apply a ✅ bonus meaning your service ranks higher in the results.
🙍🏼♂️Seller 2: 94%As the seller's rate matches the average rate, there will be no ☑️ bonuses or ❌ penalties.
🙎🏼♀️Seller 3: 80%As the seller is very much below par, we will ❌ penalize the service, meaning it will rank lower in the results.
To conclude, see how your actions can affect your service ranking:
❌❌❌ Canceling an order you accepted (lower completion rate)
❌❌ Not delivering on time, but delivering and completing orders nonetheless (lower on-time delivery rate)
❌ Delivering and completing your order but getting a negative review
❌ Not accepting an order (lower order acceptance rate)
✅ Delivering your order late, completing it and no review (higher performance score, higher completion rate, but lower on-time delivery rate)
✅✅ Delivering your order on time, completing it, but no review (higher performance score, completion rate, and on-time delivery rate)
✅✅✅ Delivering and completing orders and getting a positive review (higher performance score + positive review)
ADJUSTMENTS
To cap it all, we finalize with two additional parameters:
- A parameter based on services offered by new ComeUp sellers to give them a chance to shine on the platform.
- A parameter based on your account status and whether you have a ComeUp Plus plan: Basic, Standard, or Premium (and Verified Sellers). It doesn't matter if you're trialing the plan or not; the result stays the same.
∅ Basic, no plan
➕ ComeUp Plus Standard plan
➕➕ComeUp Plus Premium plan
➕➕➕➕Verified Seller
Don't expect to appear at the top of the results in the categories just because you are on the Premium plan or are a Verified Seller. However, it will help you. For example, if two sellers have secured little or no sales, a Verified Seller should rank higher. You could also rank even higher if you are in our Top 100 or Top 10 sellers. It's not something that should be overlooked.
Once these factors have been included in the calculations, we obtain a final sales score for a service.
RANKING IN THE CATEGORIES SECTION
ComeUp uses the sales score for a service to rank it in the categories section, provided no filter has been used.
RANKING IN THE SEARCH FIELD
When a user searches for a service, we use the service heading, its category, and the description. As with search engines, we present the services that best suit their search criteria. That's the main parameter. The sales score is still included but is used to refine the results. That's why it's so important to have a clear description with lots of keywords so that your service frequently appears in search results.