How are services ranked?

There are tens of thousands of services on ComeUp. To determine which ones appear first in category listings and search results, we use an algorithm based on:

  • Your recent sales activity
  • Your seller statistics
  • Your service content (title, description, category)

⏳ First things first: only the past 6 months matter

The ranking algorithm is dynamic and only considers your actions from the last 6 months.

👉 An order placed 6 months and 1 day ago is no longer counted. Just like an old delay will no longer impact you.

This means your ranking can change daily, even if nothing new happens on your account (more information on seller stats).

💡 Focus on your recent activity and keep delivering quality orders.
There’s no need to check your position every day. Good stats and consistent sales are the best way to rise in the rankings.

🧮 What factors are considered?

🎯 Sales Score (main factor)

The sales score is the heart of the algorithm. It measures your service’s performance over the past 6 months based on:

  • Revenue generated
  • Number of orders
  • How your performance compares to other sellers in your category

Examples:

❌ Sell a few cheap services → Low score

✅ Sell a few high-priced services → Moderate to good score

✅ Sell many low-priced services → Good score

✅✅ Sell many high-priced services → Excellent score

🧠 Pro tip: All other factors (below) only adjust this sales score. The more you sell—and the more value you deliver, the higher you rank.

💼 Bonuses from your plan and status

We apply score adjustments based on:

Your ComeUp Plus plan:

  • ∅ Free plan → No bonus
  • ➕ ComeUp Plus Standard
  • ➕➕ ComeUp Plus Premium
  • ➕➕➕➕ Verified Seller → Maximum bonus

(Bonuses apply even during the free trial)

Your seller status:

  • ∅ Individual
  • ➕ Registered professional
💬 Note: These bonuses won’t get you to the top alone, but they help. Especially if your service is new or hasn’t had many orders yet.
Example: Between two services with no orders, the one from a verified professional on a Premium plan will rank higher.

📊 Adjustments based on statistics

This only applies if you’ve completed at least 5 orders in the last 6 months.

If not, no stats are calculated or displayed, and your sales score remains unchanged.

5 key statistics and their weight:

Statistics Weight
Completion ate ⭐⭐⭐⭐⭐
Average Response Time ⭐⭐⭐⭐
On-Time Delivery ⭐⭐⭐
Positive/Negative Reviews ⭐⭐
Acceptance Rate ⭐⭐

💡 A low completion rate has a much greater impact than a low acceptance rate.

👉 Failing to complete an order is worse than declining it upfront.

For each stat:

  • You get a bonus if you’re above the platform average
  • You get a penalty if you’re below the average

You should always stay close to, or above the averages, which are listed in this article.

Example (site-wide average completion = 94%):

 
    
  
  • 🙋🏽 Seller A – 99% → ✅ Bonus
    • 
  
  • 🙋🏼 Seller B – 93% → No bonus or penalty
    • 
  
  • 🙋🏻‍♂️ Seller C – 80% → ❌ Penalty
    •

Summary: How actions affect your score

Action Effet
❌❌❌ Cancel an accepted order Major drop in completion rate
❌❌ Deliver late Drop in on-time delivery rate
❌ Get a negative review Drop in average rating
❌ Decline an order Lower acceptance rate
✅ Late delivery, but completed Sales score + / Completion + / Delivery –
✅✅ On-time delivery, no review Sales score + / Completion + / Delivery +
✅✅✅ On-time delivery + positive review Sales score + / Completion + / Delivery + / Review +

🗂️ Ranking in categories

When a buyer browses a category with no filters, services are displayed based on their adjusted sales score.

🔍 Ranking in search results

When a buyer uses the search bar:

  1. The algorithm analyses the most relevant services based on:
    • The title
    • The category
    • The description
  2. The sales score is then used to sort the most relevant results.

💡 Your description is key. Use precise keywords that match what buyers are searching for to appear in the right results.