How are orders processed?

Before an order is placed, you can discuss with a potential buyer if they ask you a question via your profile or one of your services using the “Contact” button. During the discussion, you can guide them into placing an order. A buyer can also place an order without contacting you, which is what usually happens, especially if your service's description is clear and detailed. After placing an order, the buyer pays through ComeUp, and you are notified by email.

Once an order has been placed, it moves to the “Sales” section of the website. Be careful not to mistake a question about a service for an order. When you receive a question about a service, it means that your potential buyer contacted you using the “Ask a question” button on your service page. They have not (yet) paid for an order. As such, you do not need to manage an order, but rather encourage the buyer to place one by replying quickly.

When you click on an order, an order management interface will open and look like this:

Simply follow the steps in the order process and make sure you pay attention to the instructions given on your interface and in your emails. All the steps are explained. Take the time to read them carefully.