How are orders processed?

🗨 Before the order: the conversation

A buyer can:

• Ask you a question from your profile or service using the “Contact” button
• Place an order directly without messaging you first, if your service is clear and well presented (which it should be!)

💡 If a buyer contacts you beforehand, make sure to respond quickly and clearly to guide them toward placing an order. You can also send them a personalized offer.

💳 When the order is placed

Once the buyer is ready, they pay securely on ComeUp.

After payment:

• You’ll receive a notification by email and on the platform
• The order will appear in your “Sales” area

⚠️ Don’t confuse an order with a simple question!

If you only see a message in your inbox, it means the buyer hasn’t paid yet.

🧰 Order interface

Clicking on the order brings you to a dedicated interface that guides you through every step:

• Reading the buyer’s brief (if required)
• Accepting the order
• Completing the work within the given deadline
• Delivering the order
• Handling any revision requests
• Completing the order and receiving your payment in your wallet

🧠 Everything is designed to help you: just follow the instructions in the interface or your emails. Take the time to read each step carefully.