Seller’s Code of Conduct
As a seller, you are the main point of contact for ComeUp buyers. On many occasions, you may even be their first and only contact. And when you think customer relations, that means adopting exemplary conduct. After all, the more satisfied your customers are with your service, the more you will sell. But with ComeUp, not only do you need to have a greater understanding of buyers, you need to comprehend a platform to tackle any situation. We have prepared this seller's code of conduct so that you understand what we expect of you. Read it as often as you like.
- I will give my true identity. Above all, this is a legal and tax obligation. Do not use an identity document that is not yours, and don't try to pass yourself off as someone else, whether in your contact details or your public profile picture (photo, bio, etc.). It's more honest for your buyers and will save you a great deal of hassle.
- I will not spam others. Promoting your services can prove essential at times to make you stand out and secure a first set of sales. It's advertising, and that's perfectly normal. But repeatedly following up with buyers, writing to other sellers, or sending unsolicited emails is known as spam. It's annoying for everyone and is banned by law.
- I will be respectful of my buyers and ComeUp. Put yourself in your buyer's shoes and behave as you would like others to do with you, including when your buyer is rude. We know how difficult it can be, but it's the key to unwavering professionalism. Reply to your buyers, greet them, say goodbye, and thank them. We all enjoy having courteous relations.
- I will not produce any quotes or invoices. You may not know this, but you don't have to do any of that on ComeUp. Your 'quote' is your service. Your buyer simply needs to check it out, choose the options they need, and use their favorite payment method once the deal is done. Meanwhile, we produce the invoice automatically when the order is complete. It's a real time-saver. For more information, click here.
- I will keep all discussions on ComeUp. You can do everything on ComeUp, whether verbally or in writing. So why leave the website? For a quick reminder of the exact conditions concerning discussions outside ComeUp, click here.
- I will not direct my buyers to another website. If you want to show anything, use the chat box. You most definitely should not be using your fantastic portfolio full of your direct contact details or that competing platform whose name we will not utter (which will take a much larger commission, won't deal with transactions, or handle disputes expertly). Yes, we're proud of what we do and the way we do it, so make the most of it!
- I will not work for free. It can be tempting to help others, given that we are altruists. After all, why should you doubt your buyer when they promised to place an order with you tomorrow? The golden rule is never to start work before an order has been placed. You can help a prospect as much as you want, but once things get serious, ask them to pay for your service by placing an order. That way, you'll both be protected if there is a problem.
- I will not undersell my services. You may hear: “We'll work together for a long time. I've got lots more orders in the pipeline if everything goes well. Can you give me a discount?” The answer is no, and it must be your only answer. No, thank you. With ComeUp, you should only believe what you see. What's more, the super low starting prices on the platform mean the services are accessible to all. So don't negotiate on the basis of something that may be too good to be true.
- I will not accept an order if I haven't got all the instructions. Whether the order is for $€5 or $€500, cover yourself by only confirming an order once you have received everything you need to complete it in full, without needing additional information from your buyer. By doing so, you will lay down the framework before starting and will not run late because your buyer didn't have Internet access during their trip to a remote desert island. Did the order fall through because you weren’t able to confirm it? Never mind, your buyer can place it again. It's far better than receiving an order late.
- I will deactivate my services when I am unavailable. If you go to your services page, you can deactivate certain services. You can do so for an hour, a day, a month even. You decide. It prevents you from receiving new orders when you are already fully booked or disturbed when you are taking a break. Above all, it means you won't have to cancel orders, as you ultimately wouldn't have the time for them. Don't worry. The only thing that will happen is that buyers won't be able to place orders for that particular service.
- I will not deliver an empty order to avoid being late. You confirmed an order a little too hastily and are now behind schedule because your buyer is no longer answering you. It's frustrating because they were your deadlines, but you now find yourself in a delicate situation… Let's just push things back; the buyer need only ask for a revision after all. Wait! What are you doing? Haven't you yourself felt the sting of waiting at home for hours on end for a delivery to arrive only to have the delivery person claim to have delivered your parcel but didn't bother to ring the bell? Then let's tackle this kind of dishonesty head-on. You should only state that an order has been delivered if it is genuinely the case.
- I will justify any cancelations I make. Your buyer believed in you. They paid you to carry out a task they weren't capable of doing themselves. They may have waited several days, only to be reimbursed in the end because you canceled their order without warning. Furthermore, they probably deserve an apology, as well as an explanation. If not, our team will ask you why.
- I will not ask for a positive review in exchange for a bonus. When you deliver an order, your buyer has a set time to write a review (or not). After that time, the order is automatically closed, and you can be paid. Of course, having a positive review and being paid is better. But it's also better not to insist on it by promising your buyer an incredible e-book worth $€3,499 that they can download from a website that promises them to get rich in just a month. Your buyer rates you only if they want to and based on what you provided, not in exchange for what you promised them. And if they don't leave a review, that's their choice.
- I will not order my own services to produce fake reviews. When starting out on the platform, you could be easily tempted to order your own services to get your first reviews. Even if you are not deliberately trying to be dishonest, you are still deceiving your buyers. Not only is it completely illegal, but you also have to admit that it's not the best way to build a relationship of trust with them (or us, for that matter). It's probably a practice you wouldn't appreciate with the websites from which you buy goods or services. So, be patient, fine-tune your services to attract buyers, and leverage your network to help you. You'll see that orders will come.