Why didn't my payment go through?

On ComeUp, you can pay for your order using:

• A credit or debit card (Visa, Mastercard, Apple Pay, Google Pay, etc.)
• PayPal
• Your ComeUp wallet (if you’re a seller with an available balance)

When a payment is made, the information is sent to the relevant provider, who approves or declines the transaction. If your payment is declined, an error message appears with details about the issue.

Common issues with card payments

🚫 Card not compatible with 3-D Secure

Your card doesn’t support receiving a confirmation code via SMS to validate the purchase. 👉 Use another card that supports 3-D Secure, or try PayPal.

📩 You didn’t receive the 3-D Secure code

In this case, contact your bank to resolve the issue.

🌍 Card issued from an unsupported country

Your card comes from a country not supported by our payment partner. Make sure you’re not using a proxy or VPN.

💳 Payment limit reached or blocked card

Your card may be declined due to a daily limit, temporary block, or bank refusal. Please check with your bank.

🔒 Card declined by our payment provider

Some cards don’t pass our provider’s security checks. Try a different payment method or use PayPal.

The card payment is not working? Try paying with your card via PayPal

You can still pay by card through PayPal. Even without a PayPal account!

Just select “PayPal” at checkout. You’ll be redirected to the PayPal page—simply click “Pay by debit or credit card”, then enter your payment details to complete your purchase.

If the issue persists after these checks, contact our support team for assistance.