How do I place an order on the website?
Buying a service on ComeUp is simple, secure, and allows you to work with freelancers confidently. Here are the key steps to guide you through your order and give you peace of mind:
🟢 Before placing an order
If you have any questions about a service, whether it's to clarify an offer, discuss your needs, or check a technical detail, you can contact the seller before purchasing.
➡ Just click the "Contact" button on the service page or the seller’s profile.
💬 A chat window will open so you can chat directly with the seller. You can even send files if needed.
Once everything is clear, you can go ahead and place your order.
💡 The money doesn’t go directly to the seller: It’s held in a secure escrow account and is only released once the order is delivered and approved. So, even if you pay at checkout, your transaction is protected.
📦 During the order
Once your order is paid, you'll access a dedicated order interface where you can:
- Track your order status step by step
- Communicate with the seller via the integrated messaging system
- Share information or files
- Request a revision if the delivered work doesn’t meet your expectations
🕒 The seller is notified as soon as the order is placed and must deliver the work within the delivery time indicated on the service.
📩 Be sure to read all follow-up emails and messages displayed at each stage on the site. They contain everything you need to manage your order smoothly.
Have a question? Our support team is available 6 days a week with a guaranteed response within 24 hours.
✅ At the end of the order
Once the seller delivers the work:
- You can confirm the order if everything looks good.
- Or request a revision if changes are needed.
- Once approved, the seller is paid automatically.
💡 Your invoice will then be available in your client dashboard.