How do I place an order on the website?

Before placing an order

If you don’t fully understand a service and require further clarification from the seller before placing an order, simply click on the ‘Contact’ button as shown below. This button only appears if the seller has activated this feature.

This allows you to discuss the matter directly and share files and messages with the seller in the chat box. You can then place your order whenever you’re ready. All you need to do is add any options you may need, click “Buy”, and then select your preferred payment method (bank card or PayPal).

The money is not transferred directly to the seller; instead, it is placed in a secure account pending delivery. It is normal for your account to be debited before you receive your order. The seller will be notified that an order has been placed and will deliver it within the allotted time.

While an order is being processed

Once your payment has gone through, you will be given access to the order page, which looks like this:

The order process is explained here.

Make sure you read all ComeUp emails as well as the information available on our website, as you will find everything you need to support you every step of the way. If you have any questions, our customer support team can be contacted via our help center.

Once an order is finished

The seller receives payment for their work once you confirmed it has been delivered. Your invoice is then available and nothing is left for you to do.