Seller order process: Late

The delivery delay fixed during the order acceptance has now been exceeded, which means your order is now late.

🚨 The consequences of being late:

  • Your buyer has not received their order on time, which can have a negative impact on their planning.
  • Your on-time delivery rate is affected, which can influence your reputation on the platform. You can consult this question in our FAQ to find out more about the consequences.
  • The buyer can now cancel the order without your agreement, and if he does, you won't be paid.

The most important thing is to finish your work as quickly as possible and to talk with your buyer to explain the situation to them and give a realistic estimation for a new delivery. Reassure them about your commitment to delivering quality work despite the delay.

What should I do if the delay is due to my customer?

In general, this situation shouldn't be possible since an order should only start when you have all the elements to complete it. You should be able to deliver the order without needing more than the initial instructions.

We understand, nonetheless, that it's sometimes necessary for the buyer to intervene before the delivery and that they can take time to answer or don't have what you ask for in time, which implies a delay. In that case:

Don't blame your buyer. You have to take responsibility for the delay so the order finishes on time.

Try to find a helpful solution by offering a realistic new delivery date.

💡 Pro tip: Even if the lateness is not your fault, the order is still marked as "late" on the platform. Nonetheless, good communication can avoid a cancellation from the buyer and guarantee a peaceful collaboration.

Can I deliver the order and finish it later?

🚫 🚫 No, you should not deliver an incomplete order, expecting to finish it later.

This could have the following consequences:

  • Provoke a dispute with the buyer.
  • Impact your rating if the buyer feels cheated.
  • Lead to sanctions from ComeUp.

✅ You can offer to adjust the delivery time of the order to your client to get a new delivery date via the "More options" menu -> "Adjust the delay". We explain how to do so in this question of our FAQ.