Why have the sums I withdrew been returned to my Hyperwallet account?

If you notice that the sums you withdrew have been returned to your Hyperwallet account, it means there was an issue with the transfer. There are many reasons for this anomaly:

• The bank account information you entered was incorrect
• Your bank restricted the transaction
• There was a currency error, etc.

We recommend contacting your bank to find out why your transfer did not go through. They are best placed to help you in this specific situation.

Moreover, Hyperwallet applies handling fees to each transaction. Returning your funds to your Hyperwallet account incurs fees; as such, the sum received will be less than the amount before withdrawal.