What is Error 104?

When trying to log in to Hyperwallet, you may encounter error 104. This message usually indicates a temporary block on your access

🔍 Possible causes

  • You entered an incorrect password too many times, which temporarily locked your account
  • Your IP address was restricted by Hyperwallet for security reasons

    (especially if you're connecting from a public or suspicious network)

What to do?

  • Wait a few hours before trying to log in again
  • If you're connected via a public network (like a café or public Wi-Fi), switch to a private and secure internet connection (such as your home Wi-Fi)

📬 If the issue persists

  1. Visit this website to find your IP address: 👉 https://whatismyipaddress.com
  2. Send your IP address to Hyperwallet support using their contact form: 👉 https://pay.hyperwallet.com/hw2web/consumer/page/contact.xhtml

The Hyperwallet team will review the situation and unlock your access if needed.