How do tips work?

When placing an order, the buyer has the option to add a tip if they’d like. The tip is paid at the same time as the order and is released to you once the order is completed.

💸 Does a tip affect the commission?

• If you're on the free plan (20% commission): No additional commission is taken from the tip.
• If you're subscribed to ComeUp Plus, the commission remains fixed at €1, no matter the tip amount.

📏 How is the tip calculated?

The buyer selects their tip based on the total pre-tax amount of the order (services + options), excluding fees and VAT.

The tip is capped at 20% of the pre-tax total.

👉 Example: For a €15 order (excl. VAT), the buyer can leave a tip of up to €3.

ℹ️ Good to know

• If the order is canceled, the tip is fully refunded to the buyer. So there’s no risk.
• The tip is paid upfront (with the order) to avoid extra banking fees at the end.

💡 Payment providers charge a minimum fixed fee of €0.55 per transaction. If tips were paid separately, this would make small tips impractical.

Feel free to remind buyers ahead of time. Many don’t realize they can leave a tip at checkout, and it’s often genuinely appreciated.😉