When to accept or refuse a revision?

Revisions are part and parcel of the order process. Once you have delivered an order, your buyer may ask you to revise part of your work. You can agree to the revision or refuse it. 

✅ You must accept it if:

- The revision is part of your offer, and you agreed to revise the work you delivered. If you don't give any limits on revisions in your service description, that means you agree to revisions by default. 

- You made a mistake, and your buyer told you about it. It's only natural that you revise your work.

❌ You must not accept it if:

- Your buyer has not given you anything to revise. Sometimes a buyer may not wish to validate the order as they may have questions or are dissatisfied, but they don't give you any precise instructions. If so, you must insist on precise points to revise in order to complete delivery. If the buyer gives you no information, you must refuse the revision request.

- Your offer doesn't include revisions; the buyer did not pay for that. This must be clearly specified in your service. 

- In all events, you must take the time to explain to your buyer why you are refusing their revision request.

💡Advice from ComeUp

Before starting work, clearly define what it is you need to deliver. Draw up a list of needs and clear-cut specifications. By doing so, you will limit the need for revision and any issues with your buyers. Revisions and disputes are predominately the results of poorly defined projects. Don't make the same error! We recommend you talk to your buyer to understand why they are unhappy with the work delivered.