What should I do if I receive a negative review ?
🚮 Can I delete a negative review?
On ComeUp, buyer feedback is essential to building trust on the platform. For that reason, reviews cannot be deleted unless they:
- Contain illegal content (defamation, insults, discrimination, etc.)
- Disclose personal or sensitive information
🚫 If the review doesn’t meet those criteria, it cannot be removed, unless the buyer contacts support directly to request its deletion.
✅ You have the right to reply
Every review allows you to post a public seller response.
Use it to:
- Calmly explain what happened
- Demonstrate professionalism
- Reassure future buyers
💡 A polite and constructive tone is always more effective than a defensive or aggressive one.
😌 A negative review isn’t the end of the world
Don’t panic!
Even the best services sometimes receive critical feedback. A profile with 100% positive reviews might look suspicious to some buyers.
Most buyers understand:
- It’s impossible to satisfy everyone
- Your response to criticism matters more than the criticism itself
🧠A well-handled negative review can build trust with future buyers.