What should I do if I receive a negative review ?

🚮 Can I delete a negative review?

On ComeUp, buyer feedback is essential to building trust on the platform. For that reason, reviews cannot be deleted unless they:

  • Contain illegal content (defamation, insults, discrimination, etc.)
  • Disclose personal or sensitive information

🚫 If the review doesn’t meet those criteria, it cannot be removed, unless the buyer contacts support directly to request its deletion.

✅ You have the right to reply

Every review allows you to post a public seller response.

Use it to:

  • Calmly explain what happened
  • Demonstrate professionalism
  • Reassure future buyers

💡 A polite and constructive tone is always more effective than a defensive or aggressive one.

😌 A negative review isn’t the end of the world

Don’t panic!

Even the best services sometimes receive critical feedback. A profile with 100% positive reviews might look suspicious to some buyers.

Most buyers understand:

  • It’s impossible to satisfy everyone
  • Your response to criticism matters more than the criticism itself

🧠 A well-handled negative review can build trust with future buyers.