Which elements are not allowed in the texts and images for my services and profile
There are several areas on the website in which you can write text: your bio, a service's description, and its options. You can create images, whether for your cover image, profile image, or your services. But be aware that image content is also subject to specific rules. Please read below for more details.
Service text and bio
You can write what you want. It simply has to be true. However, you cannot include the following:
- Your seller statistics (number of orders, customer satisfaction percentage, percentage of positive reviews, etc.) because these are constantly evolving. However, you can say that you have received more than X orders, more than X buyers, or more than X positive reviews, as this number doesn't go down. You can also include buyer reviews, providing they come from a ComeUp order.
- Indicate that your service is labeled as 'Top Service' even if one or more of your services carry this designation. This recognition is not permanent as it depends on your ranking at a given time, and therefore, you can lose this status.
- Contact details outside ComeUp (email, messenger IDs (WhatsApp, Discord, etc.), personal website, or telephone number). You'll find more information regarding this question in our FAQ.
- Mention that you are a Verified Seller on ComeUp. This status can be withdrawn or lost at any time.
Image for a service, cover image, profile photo, and video
You can u what you want. It simply has to be true. However, you cannot use the following:
- A profile photo that doesn't represent who you are.
- Our 'Verified Seller' or 'Top service' badge regardless of its size or color.
- Your seller statistics (number of orders, customer satisfaction percentage, percentage of positive reviews, etc.) because these are constantly evolving. However, you can say that you have received more than X orders, more than X buyers, or more than X positive reviews, as this number doesn't go down.
- A graphic element that resembles a system of ranking or certification (winner's cup, podium, badge, etc.).